All orders are processed within 48 to 72 business hours after payment confirmation, provided the product is in stock. During promotional campaigns or peak demand periods, this timeframe may be slightly longer.

Delivery times depend on the destination and the shipping method selected at the time of purchase. For reference:

• Peru: 2 to 7 business days. (15 to 30 days for customized products)
• International: Subject to DHL delays. (15 to 30 days for customized products + DHL delays)

Please note that these times are estimates and may be affected by factors beyond our control, such as carrier delays or customs clearance.

Shipping costs are automatically calculated at checkout, based on the destination and package weight.

• Shipping costs for orders under S/200 are S/10 for all of Peru.
• We offer free shipping on orders over S/200 for all of Peru.

Shipping costs are calculated after you complete your purchase, based on the destination and weight of the package. We will contact you as soon as possible.

Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment in real time.

If your order is delayed, has been delivered incorrectly, or has been lost, please email us at [email protected] with your order number. We will do everything possible to resolve the situation with the shipping company.

Important

We are not responsible for incorrectly entered addresses. Please verify that the delivery information is correct before completing your purchase.

Our team is available to help you. Email us at [email protected] and we will respond shortly.

Thank you for choosing Tujuan.com